``The article reported how employees at Wells Fargo adopted fraudulent tactics to achieve the sky-scraping sales targets, including the opening of unauthorized and unnecessary customer accounts, issuing illegal credit cards and lines of credit as well as forging client signatures and charging fees on unwanted accounts of unaware customers. Additionally, they disclosed that on receiving complaints related to the same, the bank would only partly refund such fees, and later misstate phone numbers of such customers, so as to avoid reaching them for customer satisfaction surveys.''

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