Bank of America's Foreclosure Frenzy

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William Wilson, a Bank of America underwriter and manager in Charlotte, North Carolina, from 2010 to 2012, described what he said was called a "blitz." About twice a month, he said, Bank of America would order case managers and underwriters to clean out the backlog of HAMP applications by rejecting any file in which the documents were more than 60 days old. Employees were instructed to "enter a reason that would justify declining the modification to the Treasury Department," Wilson said.

"Justifications commonly included claiming that the homeowner had failed to return requested documents or had failed to make payments," he said. "In reality these justifications were untrue. I personally reviewed hundreds of files in which the computer systems showed that the homeowner had fulfilled a trial period plan and was entitled to a permanent loan modification," but was nevertheless declined during a blitz.

"On many occasions, homeowners who did not receive the permanent modification that they were entitled to ultimately lost their homes to foreclosure," he said.