2013-03-30tampabay.com

Bank of America, which handles customer service on about 15 percent of U.S. home loans, accounts for 30 percent of the mortgage complaints logged by the Consumer Financial Protection Bureau, according to a new database made public by the federal watchdog.

The level of customer discontent -- far greater than at home-lending rivals Wells Fargo and JPMorgan Chase -- reflects Bank of America's struggles since its 2008 acquisition of Countrywide Financial Corp. Countrywide had become the No. 1 mortgage firm by specializing in subprime and other high-risk loans.



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