DOER ALERT: Wells Fargo Bank... How could you do this to a mother of four?

"I'm no banker, but I hear about this sort of thing happening all the time. Why the hell can't banks accept a payment... ever? And don't bother telling me there's a rule or a law, because banks treat either like a speed bump when it suits them, that much is clear. When a homeowner tries to make a payment, figure out how to accept it and get them back on track as quickly as possible."