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VFR RIDER
Dud?


Joined: 25 Sep 2009
Posts: 24

Enough Already!
PostPosted: Mon Mar 08, 2010 8:40 pm Reply with quoteBack to top

I dont want to 'pontificate' on strategic defaults, modification, short sales or any of the other 'progtams" that are/could be available for distressed borrowers. However, as a Paralegal working for a small Law Firm that is heavily embroiled in the modification process, I am utterly disgusted by the level of customer service I experience while trying to negotiate with (some) of the 'front line minions" who are employed by large corporatons we 'trust" (?) with our money. It has become such an issue I dont even know where to begin. It would seem that a 3rd grade education/vocabulary is the standard requirement for employment with some of the larger servicers. Further, rather than training a team of creative, professional problem solvers to tackle issues and provide customer servicer, the servicers have created an army of "know nothing" "your file is in review" chimps who in between banana and fruit snacks manage to sprinkle off the folks who pay their salary.
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